Returns & Exchanges

The short version

30 days. Unworn, unwashed, tags on. Email us and we'll walk you through it.

The full policy

Window

You have 30 days from delivery to start a return.

Condition

Items must be unworn, unwashed, and in original condition with any tags attached. Baby clothing is worn against a newborn's skin, so we have to be strict about this - it's a hygiene rule, not a technicality.

What can't be returned

  • Items marked final sale or clearance
  • Items that have been washed or worn
  • Gift cards

How to start a return

  1. Email hello@bambley.com with your order number and which items you'd like to return.
  2. We'll reply within one business day with return instructions and an address.
  3. Send the items back. Keep your tracking number.
  4. Once the return is received and checked, we'll refund your original payment method within 5-10 business days.

Who pays for return shipping

  • If we made the mistake - wrong item, wrong size sent, damaged or defective - we pay. Every time, no argument.
  • If it's a change of mind or a fit issue - you cover return postage.

Exchanges

Sizing is the most common reason for a return in baby clothing, and we'd rather you end up with the right size than a refund. Email us and we'll arrange a direct exchange where we can. If the size you need is unavailable, we'll refund you.

Damaged or wrong items

Email us within 7 days of delivery with a photo. We'll replace it or refund it - your choice - and we'll cover the postage.

Sale items

Discounted items are returnable under the same terms unless explicitly marked final sale. Refunds are for the amount actually paid.

If any of this feels unfair in your specific situation, email us and say so. We're small enough to use judgement.